At Hashtag Travellers, we strive to provide an excellent travel experience. However, due to the nature of our services, we have specific guidelines regarding refunds.
Refunds may be issued under the following conditions:
Service Failure: If Hashtag Travellers is unable to provide the services as agreed (e.g., in the case of a major disruption or error in the booking process).
Booking Cancellations: If you cancel your booking within the specified time frame, a refund may be issued according to the terms outlined at the time of booking.
Refunds will not be issued in the following cases:
After the service has been provided or travel has commenced.
If you cancel your booking outside of the cancellation window.
If you fail to meet travel requirements (e.g., visa, health documentation).
To request a refund, please contact us at support@hashtagtravellers.com within 7 days of your booking or service-related issue. Please provide your booking details and reason for the refund request.
Refund requests will be reviewed, and if eligible, processed and credited within 14 business days.
Refunds will be issued to the original payment method used for booking, and any transaction fees will not be refunded.
If you booked through a third-party platform (e.g., an online travel agency), refund requests must be directed to that platform.
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website.
For questions or to request a refund, please contact us at:
Email: support@hashtagtravellers.com